FAQ for Executing an Outgoing ACAT

What is an ACAT transfer, and how does it work on Playbook’s platform?
An ACAT (Automated Customer Account Transfer) allows you to transfer your assets, such as stocks or bonds, from your Playbook account to another brokerage. Playbook partners with Apex Clearing Corporation, who facilitates these transfers through the Depository Trust Company (DTC) system.

‍How do I initiate an ACAT transfer from my Playbook account?
To initiate an ACAT transfer, you need to contact the brokerage where you want to transfer your assets (e.g., using Fidelity’s or Schwab’s app). This process must happen outside of the Playbook app. The receiving brokerage will require Apex Clearing Corporation’s DTC number (0158) and other relevant Playbook account details to complete the transfer.

‍What information do I need to provide to initiate an ACAT transfer?
You will need the receiving brokerage’s DTC number, your account number, and any specific instructions required by the new firm. For your Playbook account, Apex Clearing Corporation’s DTC number is 0158, and their address is 350 N. ST. PAUL, SUITE 1300, Dallas, TX 75201.

‍How long does it take for my assets to transfer to another brokerage?
The ACAT process typically takes 5 to 7 business days to complete, depending on the assets being transferred and the receiving brokerage. Delays may occur if there are account discrepancies or if additional documentation is required.

Are there any brokers Playbook recommends?
While we can’t endorse specific brokers or advisors, we want to highlight that Apex Clearing partners with several reputable investment apps, including SoFi, Webull, and Ally, among others. Transferring funds to these platforms may be slightly more streamlined, as Apex serves as both the delivering and receiving firm for asset transfers. For more details, visit Apex’s website.

If you already have an account with a different brokerage outside of Playbook, that’s likely a great place to start. The most commonly linked external brokerages on Playbook’s platform include Fidelity, Vanguard, Charles Schwab, and Betterment, among other well-known names.

‍Are there any fees associated with transferring my assets out of Playbook?
‍Apex Clearing Corporation may charge an ACAT transfer fee when moving assets to another brokerage. Please refer to the Playbook fee schedule or reach out to customer support for specific fee details.

‍What if I miss the 30-day deadline for ACAT transfers or need help reclaiming assets after Playbook has shut down?
‍If you miss the 30-day deadline or need help accessing your assets after Playbook has shut down, you can visit Apex’s investor help page for information on how to access forms or submit a liquidation request to reclaim your assets.

‍Whom should I contact if I encounter issues during the ACAT transfer process?
‍For assistance, you can contact Apex Clearing Corporation directly at (214) 765-1100. If you need further support, Playbook’s customer service team is also available to help troubleshoot any issues with your transfer.

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